At Lavish Collective, we are committed to providing high-quality products and an excellent customer experience.
EXCHANGES
If you'd like to exchange an item for a different size, colour, or style, we accept exchange requests within 12 days of delivery.
- Exchanges are at the customer's cost — return shipping and any re-delivery fees are the responsibility of the customer
- Items must be unused, unworn, and in original packaging with tags attached
- Contact us at [your support email] to initiate an exchange
Faulty or Damaged Items
If your item is faulty, damaged, or not as described, please contact us within 30 days of delivery. We will work with you to arrange an appropriate resolution.
How to Request a Return
To initiate a return, please contact our Customer Service Team at lavishcollectiveinfo@gmail.com.
When returning an item, please ensure it:
- Includes the original invoice or proof of purchase
- Is in its original packaging
- Is in original condition (unworn, unused, and unwashed)
- Has all original tags attached
Refunds
Refunds will be processed to your original payment method once the returned item has been received.
Important Information
- The 30-day return period begins from the date your order is delivered.
- Orders placed with incorrect or incomplete shipping details are the responsibility of the customer. We are unable to offer refunds or replacements in these cases.
- Delivery charges are refundable only for faulty or damaged items.
Return to Sender / Refused Deliveries
If a parcel is returned to us due to:
- Refused delivery
- Failure to collect
- Incorrect address provided
A refund will be issued minus a $20 return-to-sender fee per consignment.
